Delivery & Returns

When choosing the perfect gift for someone special we know how important it is that it arrives on time and in perfect condition.


Please note that our warehouse is closed on weekends, all orders are dispatched Monday - Friday and any orders placed on weekends and bank holidays will not be dispatched until the next working day. All of our UK orders are currently delivered by Royal Mail. International customers will have their courier determined by the weight of their order as detailed below.

UK Standard Tracked Delivery

We aim to dispatch our standard delivery orders from our warehouse on the same day (excluding weekends & bank holidays) however this is not guaranteed. After your order has left us it should be delivered to you within 5 working days.
This service is a fully tracked delivery and you will receive details of your tracking number as soon as your order has been shipped.

UK Next Working Day Tracked Delivery

To guarantee next day delivery your order must be placed before 2pm Monday – Friday (excluding bank holidays). Any orders placed after 2pm Friday – Sunday will be dispatched on Monday and arrive on Tuesday.

Orders placed on a bank holiday will be dispatched the next working day.
This service is a fully tracked delivery and you will receive details of your tracking number as soon as your order has been shipped.

UK Card First Class Delivery

This shipping rate is only available on orders of up to 2 standard greeting cards (excludes any handmade or boxed handmade cards).

We aim to dispatch our card first class delivery orders from our warehouse on the same day (excluding weekends & bank holidays) however this is not guaranteed. After your order has left us it should be delivered to you within 2 working days. Due to Royal Mail industrial action, we are experiencing delays to our card delivery service.

This is an untracked service, however we will receive confirmation of delivery. If you would like our card order tracked, please select either our Standard or Next Day tracked services in the checkout.

Please note if you are ordering for delivery to the Scottish Highland & Islands, Northern Ireland or Channel Islands there may be a delay in the delivery times stated above.

International Delivery

We are delighted to now be offering delivery of bears, gifts and cards to the majority of Europe, North America, South Africa, Australia, New Zealand, Japan and South Korea and we are hoping to expand the countries we deliver to in the near future. We are unfortunately unable to deliver to Russia, Belarus or Ukraine at the present time.

Import Tax and Duties

If your delivery address is outside the UK, shipments may be subject to import duties and taxes, which are levied once a shipment reaches the destination country.

Additional charges for customs clearance are outside of our control and must be paid by the customer but we will ensure we include all the necessary paperwork to ensure a smooth transit through customs. A Customs Label containing an item description, Country of Origin and valuation of contents is added to your package by our warehouse team and you will be notified by our courier of the customs charges. This must be paid by you before delivery will be made. A delay in payment will affect your delivery time and may result in your order being returned to us and cancelled.

Depending on the weight of your parcel, we will use either Royal Mail Tracked on orders below 2kg or DHL Express service for orders above 2kg. This is calculated at checkout where we will also inform you of your courier service.

For more information, please visit our FAQs page here

Tracking Your Order

If you order either UK standard delivery or UK next day delivery these will be sent via a Royal Mail service.

If Royal Mail are unable to safely deliver your parcel, they will leave a calling card so that you can arrange collection or arrange re-delivery or delivery to your local collection office.

Please contact Royal Mail directly if you need to check or change your delivery.

Note: Our card first class delivery option is not tracked, if you would like your card order tracked, please select either Standard or Next Day tracked services in the checkout.

For International Delivery your order will be sent via Royal Mail Tracked service for orders under 2kg or DHL Express service for orders above 2kg. Both services provide tracking details which will be available to you once your order has been despatched.


Returns

UK returns: If you have placed an order to within the UK and change your mind after receiving your order or there is something wrong with your order, then we are happy to process a return & refund for you, within 28 days of your order date.

Our FREE returns service is valid for all items, excluding cards, Our Extra Large Me to You Bears (unless damaged or faulty), wrapping paper & gift bags (you will need to pay for the postage cost to return these items).

We will only refund you in full for returned items if they are undamaged and still remain in their packaging. We do not refund the original cost of delivery.

If you need to arrange a return then please get in touch and email returns@metoyou.com.

Cards, wrapping paper & gift bags will need to be returned to us through your own means to:

Me to You Returns Carte Blanche Greetings, Unit 3, Chichester Business Park, City Fields Way, Tangmere, PO20 2FT

Returns are processed within 5 working days of receipt back to our warehouse and refunds can take up to 3 working days to appear in your account.

We do not currently offer an exchange service. If you would like to exchange for another item please place a new order for the items and return the unwanted items to us.

International returns: Unless your item is damaged or faulty, we are unable to accept returns from international customers. If in the unlikely event that your item arrives damaged or faulty, please contact hello@metoyou.com and our friendly team will guide you through the process, which may include taking pictures or videos of the faulty item and its packaging.

Faulty Items

We take every care to make sure items arrive with you in the same perfect condition that they leave us. Unfortunately, from time to time an item may be damaged in transit or be faulty.

If anything in your order is faulty in any way please get in touch as soon as possible either through our contact form and we will arrange to send a replacement.