Privacy Policy

Me to You - Carte Blanche Group

“Data Protection Legislation” 

shall mean the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and from 25 May 2018 the General Data Protection Regulation and any legislation implemented in connection with the General Data Protection regulation and any replacement legislation coming into effect from time to time;

“General Data Protection Regulation” (“GDPR”) shall mean Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data;

“Personal Data” shall have the meaning given to that term in the Data Protection Legislation in force from time to time

Collecting and using information

We look to provide the best possible service at all times to you, our customer, we may need to collect personal information to do so. When handling this kind of personal information, we promise to keep all personal information safe and secure, and to always respect your privacy.

Our privacy policy explains exactly how we handle and process personal information.

Personal Data

The type of Personal Data we collect and the purposes for which it is processed are set out below:

Personal Data includes: First Name and Surname, Date of Birth, E-mail address,
Purposes include: administration, support, improvement and development of Carte Blanche‘s business generally

Marketing of new product ranges sold by Carte Blanche

You will be given an opportunity to tell Carte Blanche whether or not you wish to receive direct marketing materials and communications from Carte Blanche at the time that you provide Personal Data to Carte Blanche. This is not compulsory and you are able to opt out at any time.

Personal Data will be held for as long as you provide consent for us to contact you. Once you tell us that you do not want this information anymore, we will look to remove your data within 10 working days.

We will not share any information with any third party outside the Carte Blanche Group without your consent.

Where Carte Blanche transfers Personal Data to third parties to enable them to process it on Carte Blanche’s behalf, it will ensure that the providers meet or exceed the relevant legal or regulatory requirements for transferring data to them and keeping it secure. Where Personal Data is transferred to a country or international organisation outside of the UK / EEA, it will also comply with the relevant legal rules governing such transfers. For instance, we will share your data with our payment partner for payment of goods to be processed. We do not retain any payment information other than the shipping address.

It is of utmost importance to us that the security of your information is to a high standard. This is why we use unique names and passwords for registration. You are responsible for ensuring that your password is known only to yourself. Whilst we do not guarantee that your information will not be accessed, altered, or destroyed by outside sources, we make sure your privacy is as secure as possible from breaches.

If your information is breached, we will notify our customers via email as soon as possible to inform you about the situation.

You have certain rights in relation to your Personal Data, although those rights will not apply in all cases or to all Personal Data that Carte Blanche holds. For example, Carte Blanche may need to continue to hold and process Personal Data to establish, exercise or defend its legal rights. Alternatively, the rights may not be enforceable until the General Data Protection Regulation comes into force. You may have the right to request that Carte Blanche:

Provides a copy of Personal Data that it holds

Updates Personal Data where it is out-of-date or incorrect

Deletes personal information that it holds

Restricts the way in which Carte Blanche process Personal Data

Considers any valid objections to its processing of the Reseller’s Personal Data 

Carte Blanche will respond to any request from the you (including providing information on whether the rights apply in the particular circumstances) within the applicable statutory time period.

Complaints may be made to the Information Commissioner’s Office at www.ico.org.uk

Analytics

We may collect analytics data which helps us track traffic and usage of our website. The information collected may include browser device, page visits, visit duration and other information. We use this to improve our website and the ease of use. This information is collected and aggregated so that an individual user’s data is not used singularly.

Cookies

When using our service (logging in, registering) we may send one or more internet cookies (a small text file) to your computer which identifies you as a unique browser. This helps us log you in faster to our website. It is possible to switch off and refuse cookies, but this is likely to affect your using our site. Please refer to our Cookie Policy for further details.

We use or may use cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not need to re-enter it during your visit the next time you visit the site; (b) provide custom, personalized content and information; (c) to provide and monitor the effectiveness of our offering; (d) monitor aggregate metrics such as number of visitors, traffic, or demographic patterns; (e) diagnose and  fix technology problems; (f) help efficiently access your information after you sign in; (g) to provide advertising to your browser or device and (h) automatically update the website on your mobile device.

What happens in the event of a change of control

We may sell/transfer the company or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, User Content and other user information we might hold may be among the items sold or otherwise transferred in these types of transactions. This would be for your benefit, meaning you will not have to register your details with the site in the case of this happening.

We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company. 

Instances where we are required to share your information:

We will disclose your information where required to do so by law or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security, quality or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of our Users, or orders.

Your choices about your information:

You may update and edit your account information and email-communication preferences at any time by logging in to your account and changing your settings. You can also stop receiving promotional email communications from us if you wish to do so. This may take 1-2 weeks before you are removed.

We make every effort to process all unsubscribe requests on a prompt basis. As noted above, you may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices).

If you have any questions on how your data is being used, then please contact us via [Contact us link].

Tracking / Advertising:

Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents Carte Blanche from tracking your browser’s activities in relation to the Service, and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the Service.

Children’s Privacy:

We do not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users.

Links to other websites and services:

We are not responsible for websites who link to us, or may be linked to from our website. The content and validity of their website is their own responsibility. Our privacy policy applies only to Carte Blanche, and the details within the policy will not apply if you move from our site to a third party website. We do not condone or vouch for a third party website by linking to it.

List of cookies we collect:

The table below lists the cookies we collect and what information they store.

COOKIE name

COOKIE Description

CART

the association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

the items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUtd

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You session ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

the last category you visited.

LAST_PRODUCT

the most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

the ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

the items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

the store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

the products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

the number of items in your Wishlist.